FinFlow Africa: AI underwriting at scale
Problem
Manual loan underwriting created a 5-day approval bottleneck for SME loans across 4 countries.
Solution
Designed and deployed an AI risk-scoring agent with human-in-the-loop review and bias monitoring.
Implementation
12-week sprint: data pipeline, model training, compliance review, frontend dashboard, staff training.
Impact
Decisions made in under 8 minutes. Default rate reduced. Customer NPS up by 28 points.